We accept return requests within 30 days of delivery.

To be eligible, an item must be unworn, unused and returned with its tags and original packaging. You will also need your receipt or proof of purchase.

To request a return, email support@stoneandsolace.com or use our contact page. Please wait for return instructions before sending your item. If your return is approved, we will provide a prepaid return shipping label and instructions.

Discounted items
Sale and promotional items are eligible for return under the same conditions above. Gift cards, personalized pieces, custom orders and items clearly marked Final Sale are not returnable.

Damages and incorrect items
Please contact us as soon as possible if your order arrives damaged, defective or incorrect so we can evaluate the issue and make it right.

Exchanges
The fastest way to exchange an item is to request a return and place a separate order after the return is accepted.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must be unworn, unused and returned with its tags, original packaging and proof of purchase.

Refunds
We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, email support@stoneandsolace.com.