At Stone and Solace, we stand behind every piece. If your jewelry has a manufacturing defect, we’ll repair or replace it for the lifetime of the product.

• Covered: defects in materials or workmanship.
• Not covered: loss, theft, normal wear, accidental damage, or third-party alterations.

To start a claim, contact our support team with your order number and a clear photo of the issue.

Care Instructions

• Store in a cool, dry place; keep pieces separate to avoid scratches.
• Avoid contact with lotions, perfume, sweat, pools, and cleaning agents.
• Remove before showering, exercising, or sleeping.
• After wear, wipe gently with a soft, dry polishing cloth.
• For a quick clean, use mild soap and lukewarm water; dry completely.

Shipping

• In-stock items: ship the same or next business day.
• Personalized items: hand-designed and crafted; ship in 6–10 business days.
• You’ll receive a tracking email as soon as your order leaves our studio.

Gift-Ready Premium Packaging

Every Stone and Solace order arrives in complimentary, gift-ready packaging with no pricing or printed receipt. A digital receipt is emailed to the purchaser.

We’re transitioning to more eco-friendly, reusable fabric pouches throughout the year. Your order may arrive in a pouch or a keepsake box depending on availability.

Returns

Shop with confidence at Stone and Solace. We accept returns within 30 days for all non-personalized items in original condition.

• Personalized pieces are made just for you and are non-returnable.
• If something isn’t right, reach out through our contact page and we’ll make it right.